On-Site Spectator Ticket Purchases (CC)

On-Site Spectator Tickets

Spectators can purchase tickets on-site using credit or debit cards via our Stripe Readers.

Once they have entered the venue, those who have not yet purchased tickets can identify and enter the credit card purchase line to the right.

Overview

When a Stripe Reader is assigned to an event, staff can collect spectator ticket payments directly from the Check-In page. Payments are processed through the connected Stripe Reader, and successful purchases automatically mark attendees as checked in.

Accessing the Check-In Interface

1. Log in using the event’s Check-In of Event Director user account.
2. Select the Staffing menu item to the left, which will open the staff page
   1. Example: https://staging-events.prephoops.com/events/1666/staff
3. Click Copy Checkin Link

4. Paste the link in an incognito/private browser window, which should open a page that looks like this:
   
   

Stripe Reader Requirements

A Stripe Reader must be assigned to the event: https://staging-events.prephoops.com/events/1666/stripe-readers

If a reader is correctly attached, a Collect Payment button will appear on the Check-In screen.

Wi-Fi Connection Requirement (WisePOS E)

The WisePOS E must be connected to the internet to process payments. Because it communicates directly with Stripe’s servers, it requires a stable Wi-Fi connection (or Ethernet via dock).

How to Connect the WisePOS E to Wi-Fi

All Stripe Readers should be already connected to the assigned mobile Hot Spot shipped with the Reader.

Turn both devices on and verify connection.

Changing or Verifying Wi-Fi

1. Swipe from the left edge of the screen to open Settings.
2. Enter the admin PIN (Stripe default: 07139).
3. Tap Wi-Fi Settings.
4. Select a network or verify the current connection.

Confirm the network shows Connected and has internet access. If it is not working, please power-off and turn back on to reconnect.

Collecting a Payment

1. Open Payment Modal

   1. Tap Collect Attedance Payment to open the ticket purchase modal.

      

2. Select Stripe Reader
   1. If one reader is assigned, it is automatically selected.
   2. If multiple readers exist, choose the reader you are using.
   3. The selected reader will be reused for future transactions.
3. Select Ticket Quantities
   1. Available spectator ticket types will appear.
   2. Use the + / – controls to adjust quantities.

   3. The Stripe Reader will update in real time as quantities change.
      

      

4. Checkout
   1. Click Checkout to signal the Stripe Reader to begin collecting payment.
      

Payment Outcomes

Successful Payment

• The Stripe Reader confirms the transaction.
• The device displays a green checkmark.
• Purchased tickets are automatically marked as checked in.

Payment Error or Decline

• The checkout process resets automatically.
  

Best Practices for On-site Staff

• Ensure the WisePOS E is fully charged and powered on.
• Confirm it is connected to Wi-Fi before collecting payments.
• Use a stable network with strong signal strength.
• Keep the reader on the same network as the Check-In device when possible.
• Verify ticket quantities before tapping Checkout.
• If payment fails, retry without refreshing the page unless necessary.